LIVE WEBINAR
Difficult Conversations Without the Drama: The Behavioural Side of Conflict
📅 Thursday, October 22, 2026 🕚 11:00 AM ET
You can address the tension without triggering raised eyebrows or awkward silence.
Bringing up a sensitive issue is already uncomfortable. The conversation gets harder when the other person shuts down, pushes back, or hears your message differently than you intended.
In this live session, former intelligence staff officer and human behaviour expert JJ Brun (The Retired Spy) will show you how DISC can assist you understand what is happening beneath those reactions and choose an approach that keeps the conversation clear and constructive.
This is for you if you’re a…
Manager or team leader who wants to handle difficult conversations with more confidence and keep tension from taking over.
HR professional who regularly steps into workplace tension, communication breakdowns, or conflict.
Coach, consultant, or facilitator who wants a clearer behavioural lens for helping people work through disagreement.
What You’ll Learn
How different DISC styles tend to react when pressure and tension rise
What to notice before a difficult conversation starts to escalate
Ways to adjust your communication so the conversation stays productive
How DISC Can Assist Your Team Work Through Conflict
Conflict often becomes harder when people misread each other’s behaviour. DISC assists teams recognize the behavioural dynamics influencing the conversation, including where communication may be creating more resistance than the issue itself.
With that insight, people can make more deliberate choices about how they approach the conversation and create conditions in which both sides are better able to hear each other.
Meet Your Host: JJ Brun
JJ Brun is a globally recognized Human Behaviour and Communication Specialist, with 20 years in the Canadian Armed Forces, 10 of those in Human Intelligence.
Now known as The Retired Spy, JJ helps coaches, consultants, and professionals turn human behaviour insight into strategic influence.
Drawing from real-world operations and decades of DISC training, JJ teaches how to build trust quickly, lead conversations with integrity, and ethically guide decisions.
His programs are used by leaders, governments, and organizations worldwide to shift behaviour, strengthen communication, and create high-trust environments where people perform at their best.
Here’s What They’re Saying…
“Members were actively engaged throughout the session, with JJ drawing on his work, life and family situations to reinforce the value in the DISC Advantage and how to effectively apply the model to positively influence our personal and professional lives. Well done!”
- J. Fearn, Sr. Project Manager Director
“Anyone who works with people and wants to put themselves in a position to succeed should go through this program! The comprehensive resource materials have had a tremendous impact on my team and have given us all the ability to relate to and understand each other better. I highly recommend you check it out.”
- Mike Thompson, Manager of Services and Supports, Christian Horizons
“JJ’s vast training and experience using the (DISC) Model for Human Behaviour helped to fast-
track my learning curve by showing me how to leverage the right products to support the
desired results for my clients.”
- Jennifer R. Maxwell