LIVE WEBINAR
Why Your Team Isn't Listening
Cracking the Code to Communication Breakdowns
📅 Wednesday October 22, 2025 🕚 11:00 AM ET
People don’t hear the same message the same way, and that changes everything.
In this no-cost 60-minute live webinar, former intelligence officer and human behaviour expert JJ Brun (aka The Retired Spy) unpacks the hidden dynamics behind communication breakdowns.
You’ll discover how different personality styles process information, and why some team members tune out while others lean in.
Whether you’re leading meetings or navigating tough conversations, bridging the communication gap isn’t optional. If you’re not closing it, you’re already falling behind.
This is for you if you’re a…
Coach or consultant tired of repeating yourself, and ready to be understood on the first go.
Team leader or executive dealing with crossed wires, tension, or “he didn’t get the memo” moments.
Sales or service professional who needs to quickly adjust how you communicate, without losing the message.
HR, trainer, or facilitator looking to boost communication across different work styles.
What You’ll Learn
How different DISC styles listen, filter, and interpret, and why your message isn’t landing the same way for everyone
How to recognize the early signs of disconnect, and adapt your approach in real time
A step-by-step process for adapting your delivery to fit the listener’s style without watering down your message
How JJ learned to adjust delivery in the field, when misunderstanding wasn’t just inconvenient, it was dangerous
Why DISC Works When Communication Breaks Down
Most miscommunications don’t happen on purpose. People are simply speaking from their personality style based on their own needs.
The DISC model shows you how different people process messages, what they need to feel understood, and why one-size-fits-all communication fails.
When you know what each style listens for, you stop repeating yourself and start getting through. DISC helps you say the right thing, the right way, to the right audience.
Meet Your Host: JJ Brun
JJ Brun is a globally recognized Human Behaviour and Communication Specialist, with 20 years in the Canadian Armed Forces, 10 of those in Human Intelligence.
Now known as The Retired Spy, JJ helps coaches, consultants, and professionals turn human behaviour insight into strategic influence.
Drawing from real-world operations and decades of DISC training, JJ teaches how to build trust quickly, lead conversations with integrity, and ethically guide decisions.
His programs are used by leaders, governments, and organizations worldwide to shift behaviour, strengthen communication, and create high-trust environments where people perform at their best.
Here’s What They’re Saying…
“Members were actively engaged throughout the session, with JJ drawing on his work, life and family situations to reinforce the value in the DISC Advantage and how to effectively apply the model to positively influence our personal and professional lives. Well done!”
- J. Fearn, Sr. Project Manager Director
“Anyone who works with people and wants to put themselves in a position to succeed should go through this program! The comprehensive resource materials have had a tremendous impact on my team and have given us all the ability to relate to and understand each other better. I highly recommend you check it out.”
- Mike Thompson, Manager of Services and Supports, Christian Horizons
“JJ’s vast training and experience using the (DISC) Model for Human Behaviour helped to fast-
track my learning curve by showing me how to leverage the right products to support the
desired results for my clients.”
- Jennifer R. Maxwell