LIVE WEBINAR
The Secret to Resolving Conflicts Without Losing Control
📅 Wednesday, December 17, 2025 🕚 11:00 AM ET
You can’t avoid conflict, but you can master your response to it.
In this FREE 60-minute live webinar, former intelligence staff officer and human behaviour expert JJ Brun (aka The Retired Spy) reveals how to manage conflict with calm, confidence, and clarity using the DISC model.
Discover how to recognize what triggers stress in others (and yourself), de-escalate tense situations before they explode, and turn moments of disagreement into opportunities for understanding and trust.
Whether you’re managing a team, mediating with clients, or navigating personal relationships, this session will provide you with practical tools to stay calm when it matters most.
This is for you if you’re a…
Leader, manager, or executive who deals with competing priorities or personality clashes
Coach or consultant helping clients work through difficult conversations
HR, facilitator, or trainer aiming to foster cooperation instead of conflict
Business owner or team lead ready to stop reacting and start responding with insight
What You’ll Learn
How to use the DISC model to identify stress behaviours and understand what triggers conflict
A simple process to de-escalate tension and guide people back to productive dialogue
How to adapt your communication style to each personality type, even under pressure
Real-world lessons from JJ’s experience in intelligence, where reading behaviour under stress was mission-critical
Why DISC Works When Emotions Run High
Most conflicts aren’t about the issue itself; they’re about how people feel when they’re under pressure. When stress hits, behaviour shifts, and even good intentions can get lost in translation.
The DISC model helps you decode what’s really happening so you can respond with intention, and not with impulse.
When you understand the pattern behind the reaction, you can resolve tension before it turns toxic.
Meet Your Host: JJ Brun
JJ Brun is a globally recognized Human Behaviour and Communication Specialist, with 20 years in the Canadian Armed Forces, 10 of those in Human Intelligence.
Now known as The Retired Spy, JJ helps coaches, consultants, and professionals turn human behaviour insight into strategic influence.
Drawing from real-world operations and decades of DISC training, JJ teaches how to build trust quickly, lead conversations with integrity, and ethically guide decisions.
His programs are used by leaders, governments, and organizations worldwide to shift behaviour, strengthen communication, and create high-trust environments where people perform at their best.
Here’s What They’re Saying…
“Members were actively engaged throughout the session, with JJ drawing on his work, life and family situations to reinforce the value in the DISC Advantage and how to effectively apply the model to positively influence our personal and professional lives. Well done!”
- J. Fearn, Sr. Project Manager Director
“Anyone who works with people and wants to put themselves in a position to succeed should go through this program! The comprehensive resource materials have had a tremendous impact on my team and have given us all the ability to relate to and understand each other better. I highly recommend you check it out.”
- Mike Thompson, Manager of Services and Supports, Christian Horizons
“JJ’s vast training and experience using the (DISC) Model for Human Behaviour helped to fast-
track my learning curve by showing me how to leverage the right products to support the
desired results for my clients.”
- Jennifer R. Maxwell